As I have been exploring ways to improve my team’s performance and, more broadly, the delivery of legal services, I have been struck by the collegiality of legal operations professionals. They operate as if the in-house bar is a community of shared interests. And this is true; as in-house practitioners and consumers of legal services, we act to shape the legal services market. I salute those progressive general counsel and legal operations professionals who are supporting the forces of market disruption.
As a small way of “paying-it-forward” for their leadership and assistance, I am launching this blog. Its purpose is to provide basic resources for those who are seeking to improve the delivery of legal services. In particular, I hope this blog speaks to in-house counsel who are in the early stages of their performance improvement journey.
The blog’s proposed roadmap is shown below. I invite feedback on the proposed topics (as well as the eventual posts) to maximize the blog’s value. I hope that this blog contributes in a small way in our collective effort to deliver the practice of law to a new level. With appreciation for your time and attention, Bill
Proposed roadmap:
- Foundational Tools (overview)
- Desired Outcomes (success stories)
- Peer Resources
- Lean Six Sigma
- Legal Project Management
- Technologies
- Matter Management
- Billing Review
- Contract Lifecycle Management
- Document Management
- eDiscovery
- Knowledge Sharing
- Historical Context
- Rise of the General Counsel
- Parallels in IT and Financial Services
- Quality (i.e., client/customer requirements)
- Matter Management
- Billing Review
- Contract Lifecycle Management
- Document Management
- eDiscovery
- Knowledge Sharing
- Rise of the General Counsel
- Parallels in IT and Financial Services
Great concept for your blog, Bill. I'm really glad to see your emphasis on process and technology. As you know, at Gimbal we believe both are critical to helping in-house teams balance the triangle of legal imperatives Trevor Faure talks about: cost / coverage and client satisfaction / headcount. David and I would be happy to contribute our thoughts and experiences applying Lean and process improvement strategies, and we're both looking forward to your posts. Cheers!
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