As I have been exploring ways to improve my team’s performance and, more broadly, the delivery of legal services, I have been struck by the collegiality of legal operations professionals. They operate as if the in-house bar is a community of shared interests. And this is true; as in-house practitioners and consumers of legal services, we act to shape the legal services market. I salute those progressive general counsel and legal operations professionals who are supporting the forces of market disruption.
As a small way of “paying-it-forward” for their leadership and assistance, I am launching this blog. Its purpose is to provide basic resources for those who are seeking to improve the delivery of legal services. In particular, I hope this blog speaks to in-house counsel who are in the early stages of their performance improvement journey.
The blog’s proposed roadmap is shown below. I invite feedback on the proposed topics (as well as the eventual posts) to maximize the blog’s value. I hope that this blog contributes in a small way in our collective effort to deliver the practice of law to a new level. With appreciation for your time and attention, Bill
Proposed roadmap:
- Foundational Tools (overview)
- Desired Outcomes (success stories)
- Peer Resources
- Lean Six Sigma
- Legal Project Management
- Technologies
- Matter Management
- Billing Review
- Contract Lifecycle Management
- Document Management
- eDiscovery
- Knowledge Sharing
- Historical Context
- Rise of the General Counsel
- Parallels in IT and Financial Services
- Quality (i.e., client/customer requirements)
- Matter Management
- Billing Review
- Contract Lifecycle Management
- Document Management
- eDiscovery
- Knowledge Sharing
- Rise of the General Counsel
- Parallels in IT and Financial Services
